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FAQ

Policy: 

Q: What is your refund policy?

A: Discissions on this will be made on a case per case basis and within 30 days (unless stated differently in the product details) after your purchase you may contact me to discuss this.

Q: Can I re-sell your soundset?

A: Yes you can, though permission needs to be granted first. In order to do so, please contact me with your details (name, email, purchase) and the new customers details (name, email).

Q: How do you handle my data?

A: Your data that you provided stays within the company and is not provided to 3rd parties. Your email address that you used upon making a purchase is used to sent you a newsletter with updates (you can always opt-out). Payment details I do not have, as this is run via the secure Paypal system.
Triple Spiral Audio has everything setup according to the new rules of GDPR and has also made an according agreement with the webhost to secure the data and that your data is not transfered to third parties.

The privacy policy can be read here: https://www.triplespiralaudio.com/privacy-policy/

Products:

Q: Whats the deal with all these Empty Fields. Its slightly confusing!

A: The Empty Fields serie are different soundsets for different synths. The F stands for Fields and I let myself inspire by the area where I live. Though some share the same setup and inspiration like the F.2 and F.3, it are different soundsets and not the same sets for different synths. They way the sounds are created, the soundsources they use, are completely different and the outcome is also different.

Q: You have quite a few “Freebies”, any restrictions?

A: No, you can use the patches provided in the Freebie products without any restrictions!

Q: I remember that some of your products had a different cover art. Did anything change?

A: Yes, for some products like the ones in the Pagan serie, I updated the cover art. Nothing has changed in the sounds as it is still the same product.

General questions:

Q: Do you do bespoke sound design?

A: As a matter of fact, I do! Please contact me to get a specific quote for your project.

Q: In the past you advertised with the fact that you donated 10% to the Rainforest Alliance, is this still a thing you do?

A: Yes I do! Still every time 10% goes to that organisation, however I stopped advertising it as I don’t want to use that as a marketing tool.

© 2017 - Triple Spiral Audio - https://www.triplespiralaudio.com/privacy-policy/