Q: Are there any restrictions in using your products?
A: No, you can use all the products in any commercial and non commercial production and on as many computers as you work on.
The included samples used to create a library cannot be used to create any commercial or non commercial soundset or library.
Q: Do you offer discount for loyal customers?
A: Yes we do! You get the following automatic discount if you have spent:
€100 – 5% discount
€200 – 7.5% discount
€300 – 10% discount
€400 – 12.5% discount
€500 – 15% discount
Q: Why does the price sometimes differ with the advertised price?
A: Prices on the website are with VAT included. Each country has its own VAT percentage. A product has a base price and per country that has VAT, its percentage is added. Advertised prices are with the Dutch VAT amount, which is 21%. Therefore your final price might be slightly lower or higher, depending on your countries VAT.
All non European countries will see their price without VAT.
Q: What is your refund policy?
A: A refund can be requested within 14 days after a purchase is done.
Q: Can I re-sell your soundset or Kontakt library?
A: Yes you can, though permission needs to be granted first. In order to do so, please contact me with your details (name, email, purchase) and the new customers details (name, email).
Q: How do you handle my data?
A: Your data that you provided stays within the company and is not provided to 3rd parties. Your email address that you used upon making a purchase is used to sent you a newsletter with updates (you can always opt-out). Payment details I do not have, as this is run via the secure Paypal system. Triple Spiral Audio has everything setup according to the new rules of GDPR and has also made an according agreement with the webhost to secure the data and that your data is not transfered to third parties.
Q: Whats up with all the other vendors like Subsonic Artz and Beautiful Void Audio
A: Triple Spiral Audio is now also offering other sound designers and labels a place to sell their products. However it is not open to everyone. I am working now with sound designers and labels that I know and/or have worked with and whom share the same design philosophy as Triple Spiral Audio. We hope also like this to offer a nice and wide range of products and services!
Q: You have quite a few “Freebies”, any restrictions?
A: No, you can use the patches provided in the Freebie products without any restrictions!
Q: Do you do bespoke sound design?
A: As a matter of fact, I do! Please contact me at firstname.lastname@example.org to get a specific quote for your project.